A Fairytale: Conversational AI, Dynamics 365 and WhatsApp

Türkçe Intermediate Business Applications

In this session, this is a real-life scenario; I demonstrate how you can quickly create a Conversational AI integrated with Dynamics 365 and WhatsApp. So you can get a WhatsApp chatbot integrated with your Dynamics 365 to get customer, order, and service related data.


Baris Kanlica

Microsoft MVP | Digital Strategist | CEO @ Mawens

First of all, he is a husband and father, is a traveler, is a bookworm. More than 15 years, he has been professionally in business life. His area of ​​expertise is to plan the strategic processes of a company and to make improvements in the process to ensure human and computer compatibility. It covers the planning of the company’s marketing, sales and service activities in the scope of the basic processes and making the computer-based software/hardware infrastructures suitable for the purpose. After meeting Microsoft Dynamics CRM 1.2 version years ago, he has been working as a CRM software consultant in various positions within Microsoft Dynamics CRM projects for years. He lives in London with the title of CEO at Mawens Business Solution, founded in 2015. He continues to develop CRM / xRM projects by consulting on Marketing and Strategic Management issues. To date, he has developed more than 200 software projects for more than 150 companies at home and abroad and has received the Dynamics CRM MVP award and title many times since 2009 for his work in this field. He speaks events/conferences at many universities, institutions. He is among the founders of the 365 Community, which organizes events about Dynamics 365 worldwide. (https://events.powercommunity.com/) His articles are published in many sites as editor and writer. Some Links: Microsoft MVP Profile: https://mvp.microsoft.com/en-us/PublicProfile/5001870 Interview: https://msdynamicsworld.com/story/dynamics-crm/dynamics-profile-entrepreneurial-spirit-and-community-achievements-crm-mvp-baris-?modal_forms_redirect=1 LinkedIn Profile: https://www.linkedin.com/in/bariskanlica/ The company website is https://mawens.com and Mawens Business Solutions is one of the important Omni-Channel Platform leaders and Microsoft Dynamics Partner of the world. Flexxii (https://flexxii.com) is a platform that allows you to reach your customers quickly via Whatsapp, SMS, Email, Chatbot, Facebook, Twitter, Instagram, WebForm and so on. In short, Flexxii is a revolutionary new solution for marketing and customer service.

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